Refund Policy

1. You may request a Refund of any unutilized funds in your Deposit Balance Segment by contacting [email protected], completion of KYC and subject to the following conditions:

• Upon receipt of a Refund request from You, the Refund will be processed within two (2) weeks from the date of receipt of such Refund request and the requisite Refund amount shall be credited to the original source used to add such funds, subject to applicable tax deduction at source.
• You may raise a Refund request no later than one hundred and eighty (180) days of adding such funds to your Deposit Balance Segment.
• any GST deducted paid to the Government at time of deposit of the funds shall not be refundable as per Applicable Laws.

2. The refund policy for cancelled Cash Games shall be in accordance with the terms and conditions specified on the Platform at the beginning of the relevant Cash Game.

3. Your Wallet details may be disclosed to the relevant authorities, and requisite amounts may be withheld from payouts, in order to ensure compliance with Applicable Law and lawful requests from the government, regulatory bodies, tax authorities or an order of any court of competent jurisdiction. It is solely Your responsibility to ensure due remittance of all the applicable taxes.

Cancellation Policy

1.1 In the event, a Rummy Cash Game is canceled due to a technical error or any other reason solely attributable to the Platform, or on account of the detection of a Fair Play Violation, the following settlement policy shall be followed:

1.1.1 Points Rummy Cash Games

In the event of cancellation of a Points Rummy Cash Game, at any stage: The buy-in amount paid by all Genuinely Affected Users shall be refunded; and the buy-in amount paid by all Genuinely Affected Users shall be refunded; and the buy-in amount paid by Users indulging in the Fair Play Violation shall be forfeit, and a penalty may be levied on such Users in accordance with this Policy.

1.1.2 Pool Rummy Cash Games, Deals Rummy Cash Games, and Tournament Games

In the event of cancellation of a Pool Rummy Cash Game, Deals Rummy Cash Game, or a Tournament Game, at any stage: the Buy-in Fee paid by all Genuinely Affected Users shall be refunded, including the rebuy amount if any; and the entry amount and rebuy amount, if any, paid by Users indulging in the Fair Play Violation shall be forfeit, and a penalty may be levied on such Users in accordance with this Policy.